So when I stepped outside the airport to the lower level I
was introduced to the reason that Hayek’s spontaneous order is magnificent and
bureaucratic planning is hellishly inefficient. There was a massive line,
probably an hour long, of people who wanted a cab. I went to the booth where
you are supposed to put in your order and naturally there was no one in it.
Just then a taxi driver I had spoken to moments earlier sauntered up and in a
hushed tone said “if you don’t want to wait in line… just go upstairs.”
Holy shit. What a fucking brilliant idea I had never thought of. I went upstairs to departures and within ten minutes I was in a taxi. The driver gave me his card and told me to call the taxi company directly when I needed to go back to the airport… apparently hotels have a little racket set up where if you call a taxi through them, they charge the cab ten bucks as a “finders fee.”
Holy shit. What a fucking brilliant idea I had never thought of. I went upstairs to departures and within ten minutes I was in a taxi. The driver gave me his card and told me to call the taxi company directly when I needed to go back to the airport… apparently hotels have a little racket set up where if you call a taxi through them, they charge the cab ten bucks as a “finders fee.”
When it came time to get a taxi into town the following evening (there is no Uber service in New Orleans because of state corruption), I called the first number on the business card. Busy signal. Called the second number. Busy signal. After 8 attempts I got a person who assured me a cab would be along in “five to fifteen minutes.” After 20 minutes, we just flagged a passing taxi.
On Saturday afternoon it was time to head back to the
airport. If I was permitted Uber, I could have just opened the app, clicked a
button and a car would have been on its way in a few minutes. I would know
exactly where the car was, how fast it was coming and could have planned
accordingly, secure in the fact that I would get to the airport on time. If
there was a lesser supply of drivers and a higher demand, prices would have
gone up to encourage more drivers to enter the market, and I happily would have
paid the extra fare to get to the airport on time.
But no, I had to deal with taxi companies that refuse to use
phone apps, reputation systems, and even fucking GPS location. I tried again
unsuccessfully five or six times to get through the busy signals and eventually just asked
the hotel manager to call a taxi for me.
This taxi driver said he’d prefer cash to credit. “Those
credit card swipe machine companies, they rip us off!” So began a 20 minute
rant about the taxi business. He told me that a card swipe will cost them as
much as 20% of a fare, so to calm him I told him I’d tip in cash. He also claimed
that the local government will take a pre-tax fee of as much as 3.5% (managing
a racket is of course expensive). He complained about Louisiana corruption
vociferously, even claiming he was a victim of Eminent Domain abuse. When I
asked him what he thought of Uber, he was emphatic that it was unfair
competition that was putting honest taxi drivers out of business. He also didn’t
seem to understand how the reputation system worked.
My final taxi driver drove me from BWI to my home in
Baltimore. When I asked him if he’d consider being an Uber driver, he too
complained that Uber was unfair competition whose drivers didn’t have to pay
business taxes or suffer regulations and background checks. “It’s not fair. Everything
should be the same,” he said confidently, indicating he believed the
government’s, tight regulation, flat fare and queued up taxicab patrons was the
right way to do business. I suggested it might be better for business if the
government regulated taxis less, not Uber more, a point which seemed to mystify
him, although he was more supportive of taxis using an app-based reputation
system like Uber.
What I took from all this is the weird combination of
Stockholm Syndrome, entitlement and bunker mentality that taxi drivers seem to have when you
bring up Uber.They seem aware they work for an outdated, inefficient, and
vaguely extortionist government racket and encourage riders to find little
loopholes around it, but in the end the bunker wins the day. But like Eleanor
Roosevelt and other luddites 1930’s petitioning against automated factory work
80 years ago, they are fighting a losing battle against progress. It's a battle they need to lose sooner, rather than later.
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